Whenever a question lands, reach live chat, e-mail or phone support any hour of any day, because the desk never closes.
Since 2014 the desk has kept three lines open, and each one suits a different kind of question.
This block settles the local details: your hours, your phone number and where to turn if play stops being fun.
The worry that a complaint vanishes into silence, and where it goes if support cannot fix it.
By the end you will have the exact inbox for your question and no bouncing between departments.
Each of these shortens the wait, because the first reply can then carry an answer.
Useful on the evening you want to verify who holds your money and which rules apply.
By the time a session starts feeling heavy, the people worth calling are the ones who do not profit from your play. Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register all work independently of Gslot Casino LLC.
Gambling Help Online. A free counselling and information service for anyone in Australia concerned about their own gambling or someone else's.
Lifeline Australia. A crisis line where trained volunteers listen at any hour, for gambling stress or anything else weighing on you.
National Self-Exclusion Register. One request that blocks you from licensed gambling sites across the country, with support offered along the way.
Read moreFor the evening a card upload stalls and the clock is against you.
Waiting is the worst part of any problem, so here is how long each line usually takes.
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